Refund Policy

1. Trial period

Where a trial period is offered, it is intended to let the tenant evaluate the service before the first paid cycle. No refund is due for a free trial period already consumed.

2. Invoices, renewals, and due dates

Invoices are issued according to the chosen billing cycle or generated when an automatic renewal becomes due. If the due date passes without payment, the invoice remains available in the tenant billing area until it is settled or the service is suspended under the applicable rules.

3. Refund situations that may be reviewed

A refund request may be reviewed where a billing error is demonstrated, a duplicate payment is identified, or an applicable legal obligation requires a refund.

• A clear pricing or amount error on the invoice.
• A duplicate charge for the same invoice.
• A commercial correction accepted by the publisher based on the actual case.

4. Processing method

How a refund is processed depends on the payment method used, the invoice status, and the technical constraints imposed by the relevant payment provider.